What is a Case in Dynamics 365 Customer Service app ?

Dynamics 365 Customer Service: Advanced SettingsПодробнее

Combined Power of Power Apps and Dynamics 365Подробнее

Unlocking the Full Potential of Dynamics 365 Customer ServiceПодробнее

Introducing the Customer Intent Agent In Dynamics 365 - Part 1Подробнее

Dynamics 365 Contact Center vs Customer Service: Key Differences Explained in 7 MinutesПодробнее

Everything you need to know about the Customer Knowledge Management Agent!Подробнее

Guide to Case Management Scenarios in Microsoft Dynamics 365 Customer Service HubПодробнее

Guide to Case Creation and Lifecycle in Microsoft Dynamics 365 Customer Service HubПодробнее

A deep dive into the Case Management Agent(preview) in D365 Customer ServiceПодробнее

Ask For Customer Feedback When Relevant - Dynamics 365 Customer ServiceПодробнее

Get started with service agents for Dynamics 365Подробнее

Microsoft Dynamics 365 - Overview for Beginners (2025 Update)Подробнее

Power Tips: 2025 Release Wave 1 Dynamics 365 Customer ServiceПодробнее

Auto Case Creation Rules in Dynamics 365 Customer ServiceПодробнее

Auto Case Creation from Email in Dynamics 365 Customer ServiceПодробнее

Everything you need to know: 2025 Release Wave 1 for D365 Customer Service & Contact CenterПодробнее

Dynamics 365 Customer Service - Support SwarmingПодробнее

Dynamics 365 Customer Service - Ehenced Case FormsПодробнее

Configurable Copilot Case Summaries for D365 Customer ServiceПодробнее

How to Configure SLAs and KPIs in Dynamics 365 Customer serviceПодробнее